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Cancellation policy

CANCELLATION POLICY FOR SUBSCRIPTIONS AND PRE ORDERS 
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

if you are looking for our money back guarantee / refund policy please click here 

 

YOU CAN CANCEL YOUR SUBSCRIPTION AT ANY TIME 
(unless the product has already been shipped)

You can do so by doing one of the following 

  • Logging into your account
  • Clicking on the following link
  • Email us at hello@wonderhoney.com

 

Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

 
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. You will be sent an email reminder before your next order is dispatched.

 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. Please note that if you cancel after the next subscription has already been shipped then you will not be able to cancel the goods that are already in transit.

 
See our returns policy for more details on returns and refunds


Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

 
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.